Terms and Conditions
Last updated: November 2025
Effective for: Brownie Magix (“we”, “our”, or “us”)
Website: www.browniemagix.com
Registered Location: Bangalore, Karnataka, India
Please read these Terms and Conditions carefully before using our website or placing an order with Brownie Magix.
By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please discontinue using our site immediately.
1. General Overview
Brownie Magix is a bakehouse based in Bangalore, specializing in brownies, bombolonis, gift boxes, and other baked goods.
2. Eligibility
You must be at least 18 years old or have parental consent to use our website and make purchases.
3. Products and Orders
All our products are freshly prepared, availability may vary, and we reserve the right to refuse or cancel any order.
4. Pricing and Payment
All prices are in INR inclusive of GST. Payments must be completed at the time of order.
5. Delivery and Pickup
We deliver across select zones within Bangalore. Delays due to external factors will be communicated when possible.
6. Cancellations and Refunds
Orders cannot be canceled once confirmed. Refunds apply only for non-delivery or wrong/damaged items with proof within 2 hours.
7. Food Quality and Allergens
Our products may contain nuts, gluten, dairy, or soy. Please check ingredients before ordering.
8. Intellectual Property
All content is owned by Brownie Magix and protected under Indian copyright and trademark laws.
9. User Conduct
Users must not misuse the website or provide false/misleading information.
10. Limitation of Liability
We are not liable for indirect damages or service interruptions. Liability is limited to the order value.
11. Privacy
We handle data per our Privacy Policy.
12. Governing Law and Jurisdiction
Subject to the laws of India under Bangalore, Karnataka jurisdiction.
13. Changes to Terms
We may update these Terms periodically without prior notice.
14. Contact Us
support@browniemagix.com | Bangalore, Karnataka, India
Privacy Policy
Last Updated: November 2025
At Brownie Magix, we value your trust and are committed to protecting your personal information.
1. Information We Collect
Includes name, contact details, delivery address, and technical information like IP and cookies.
2. How We Use Information
Used for order processing, communication, improvements, and compliance.
3. Data Security
We use SSL encryption and secure servers to protect data.
4. Sharing Information
Shared only with delivery, payment, and service partners under confidentiality agreements.
5. Cookies
Used to improve user experience. Users can disable cookies via browser settings.
6. Data Retention
Data is retained as long as needed to fulfill orders or legal obligations.
7. Your Rights
You may access, update, or delete your data by contacting support@browniemagix.com.
8. Third-Party Links
We are not responsible for external website privacy practices.
9. Updates to Policy
Policy may be updated periodically and posted on our website.
10. Contact Us
support@browniemagix.com | Bangalore, Karnataka, India
Refund Policy
Last Updated: November 2025
Our products are handcrafted and freshly prepared. Please review our refund and cancellation terms carefully.
1. Order Cancellations
Orders once confirmed cannot be canceled due to the perishable nature of products.
2. Refunds
Refunds only for non-delivery, wrong, or damaged items reported within 2 hours of delivery.
3. Replacement Policy
We may offer replacement or credit vouchers for verified issues.
4. Delivery Delays
Delays due to traffic/weather do not qualify for refunds unless undelivered.
5. Non-Refundable Situations
No refunds for taste preferences, incorrect addresses, or late complaints.
6. Contact for Refund Queries
support@browniemagix.com | Bangalore, Karnataka, India
7. Legal Jurisdiction
Disputes governed by Indian law under Bangalore, Karnataka jurisdiction.